Innovate to Stay In Business

Tuesday, July 17, 2007 at 2:00pm by Site Administrator

Sounds like a fairly obvious directive, right? Unfortunately, not every company does it. Witness the demise of SunRocket [NY Times, free registration may be req'd], a reasonably successful player in the VoIP market.

VoIP, or Voice over Internet Protocol, is a group of related technologies that allow consumers to make phone calls over their Internet access – be it cable, high-speed dialup, satellite, power, Wi-Fi, or cellular.

SunRocket, like it’s very troubled direct competitor Vonage, are known as “pure VoIP” providers. They pretty much can only offer a few services, primarily because consumers use their regular home telephones and a special converter.

However, competitors such as Comcast, have a million VoIP customers to SunRocket’s 200,000. Why? Because Comcast is a cable company that can offer “triple play” services. Depending on the Triple Play provider, this may include TV, Internet and VoIP over the same “lines”.

Pure plays cannot offer much more than VoIP service, though a few made an attempt by offering home alarm services. So in terms of a service offering, while there is a market for Pure Plays, it’s probably much smaller than for Triple Plays. Pure VoIP providers simply cannot compete long-term, and were doomed to begin with.

Note, however, that with IPTV (Internet Protocol TV) offerings such as Joost and Babelgum, Triple Plays may very well lose their TV package customers. And with cell phone makers heading towards hybrid models that can work on both cellular networks and Wi-Fi networks (whether in your home or elsewhere), home phone providers may also start losing customers. So Triple Plays may become Single Plays – though probably not for several years.

Companies have to stay on top of these “convergence” trends in VoIP or other markets. Just preparing for the inevitable future is not enough. They’ll have to follow through and actually innovate if they want to stay in business long-term.


If you enjoyed this article, please bookmark it at del.icio.us »

AddThis Social Bookmark Button

No Comments »

No comments yet.

RSS feed for comments on this post.

-->

Leave a comment